First we start out with a free consultation where one of our salesman will get in touch with the customer and find out what type of bath & door hardware you would like. We would like this step to be in person, so we know what kind of hardware want, And so we can get an accurate count on how much pieces you need and what types of hardware. Once we have everything and get your approval, we will order the hardware, as it typically takes 1 week to come in.